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The Customer Communicator
& SkillSharpener

The cost-effective way for busy managers to train and motivate
frontline reps

With The Customer Communicator you can be sure your reps have the skills they need to work smarter, satisfy every customer and stay motivated.

Here’s how it works:

Every month, each of your reps receives their own copy of The Customer Communicator. Each issue includes information they can use right away to improve their phone skills, handle difficult customers, cross-sell and upsell effectively, handle stress, manage their time better, and more.

Created for today’s busy manager

Best of all, your reps can read The Customer Communicator right at their own desks, at convenient times, and at their own pace. There’s no time out of the office for training, no meetings to schedule, no costly travel.

All you do is hand out The Customer Communicator each month and watch as your reps improve their skills. Plus, you’ll receive your manager’s copy of SkillSharpener. It’s packed with hands-on training tips, which you can use to reinforce the message in The Customer Communicator.

You’ll find ideas for group discussions, team activities, role-plays and more, all of which will help you bring new life and enthusiasm to your team meetings and daily routines.

A free guide: your welcome gift from the editors

With your paid order, you’ll receive a copy of our Customer Service Answer Guide for each of your reps. In an engaging Q&A format, the guide answers the top 10 questions reps ask. Your reps will learn how to bounce back after a nasty call, how to stop stress in its tracks, how to overcome anxiety about selling, and more.

Start your subscription today and receive a free copy of the Customer Service Answer Guide for each of your reps.

Risk-free guarantee

If you are ever dissatisfied, just let us know. We will promptly refund the full subscription price. The newsletters and free guides you have received are yours to keep.

 

Click here to subscribe today!